Legal Information
Last updated: April 4, 2026
Privacy Policy
1. Overview
Eureka Behavioral Health (“we,” “us,” or “our”) is a virtual behavioral health practice providing psychological evaluations, counseling, and guidance services to international families and expatriates across Asia. We are committed to protecting the privacy of your personal information and Protected Health Information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA), applicable state laws, and international privacy standards.
2. Information we collect
We collect personal information necessary to provide behavioral health services, including your name, email address, phone number, date of birth, insurance information, and clinical data gathered during evaluations and counseling sessions. We also collect intake form responses, appointment scheduling details, and payment information processed through our secure payment provider.
3. How we use your information
Your information is used to provide clinical services, schedule appointments, process payments, communicate with you about your care, send appointment reminders, and fulfill legal and regulatory obligations. We do not sell your personal information or PHI to third parties.
4. How we protect your information
We implement appropriate administrative, technical, and physical safeguards to protect your information. All data is encrypted in transit using TLS and at rest using AES-256 encryption. Access to PHI is restricted to authorized clinical and administrative personnel on a need-to-know basis. We maintain Business Associate Agreements (BAAs) with all service providers who may access PHI, including our cloud hosting, database, email, and document storage providers.
5. Third-party services
We use the following categories of service providers to deliver our services: cloud hosting and application infrastructure, secure database storage, email communication services, payment processing, video conferencing for telehealth sessions, and document storage. Each provider is selected for its security practices and, where applicable, maintains HIPAA compliance certifications.
6. Your rights
You have the right to access, amend, and request restrictions on the use of your PHI. You may request an accounting of disclosures and obtain a copy of your health records. To exercise any of these rights, please contact us at info@eurekabehavioralhealth.com.
7. Cookies and analytics
Our website may use essential cookies to maintain session state and provide a functional user experience. We do not use third-party advertising cookies or sell browsing data. Any analytics data collected is anonymized and used solely to improve our services.
8. Data retention
We retain clinical records in accordance with applicable federal and state laws, which generally require retention for a minimum of seven years from the date of last service, or longer if required by the jurisdiction in which services were provided. Payment records are retained as required by tax and financial regulations.
9. Children's privacy
We provide services to minors with the consent of their parent or legal guardian. Personal information of minors is collected and managed with the same protections as adult patient information, with additional safeguards as required by law.
10. Changes to the privacy policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after any changes constitutes acceptance of the revised policy.
Terms of Service
1. Acceptance of terms
By accessing or using the Eureka Behavioral Health website and services (“Services”), you agree to be bound by these Terms of Service. If you do not agree, please do not use our Services. These terms apply to all visitors, clients, and users of our platform.
2. Services description
Eureka Behavioral Health provides virtual behavioral health services including psychological and neuropsychological evaluations, individual and family counseling, and clinical guidance. Services are delivered by licensed psychologists and mental health professionals through secure telehealth platforms. Our services are designed for international families, expatriates, and professionals across Asia.
3. Eligibility
You must be at least 18 years of age to create an account or book services. Services for minors require the consent and involvement of a parent or legal guardian. By booking an appointment, you represent that you have the legal authority to consent to treatment for yourself or the individual for whom you are booking.
4. Appointments and cancellations
Appointments are confirmed upon receipt of payment. We require at least 24 hours' notice for cancellations or rescheduling. Late cancellations or no-shows may be subject to a cancellation fee equal to the full session rate. We reserve the right to modify our cancellation policy with reasonable notice.
5. Payments and fees
Payment is required at the time of booking unless otherwise arranged. We accept payment through PayPal and other approved payment methods. A 3% processing fee applies to PayPal transactions. All fees are listed in US dollars unless otherwise specified. Refunds are handled on a case-by-case basis in accordance with our cancellation policy.
6. Telehealth consent
By using our Services, you consent to receiving healthcare services via telehealth technology. You understand that telehealth involves the use of electronic communications to enable healthcare providers to deliver services remotely. You acknowledge that telehealth has limitations, including the inability to perform physical examinations, and that technical difficulties may occasionally disrupt sessions.
7. Confidentiality
We maintain the confidentiality of your personal and clinical information in accordance with HIPAA, applicable state laws, and professional ethical standards. Information may be disclosed as required by law, including mandatory reporting obligations related to the safety of minors or individuals at risk of harm.
8. Intellectual property
All content on the Eureka Behavioral Health website, including text, graphics, logos, and software, is the property of Eureka Behavioral Health and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without prior written permission.
9. Limitation of liability
To the fullest extent permitted by law, Eureka Behavioral Health shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use our Services. Our total liability for any claim related to the Services shall not exceed the amount paid by you for the specific service giving rise to the claim.
10. Modifications
We reserve the right to update or modify these Terms of Service at any time. Changes will be posted on this page with an updated effective date. Your continued use of the Services after changes are posted constitutes your acceptance of the revised terms.
11. Governing law
These Terms of Service shall be governed by and construed in accordance with the laws of the State of New York, without regard to conflict of law principles. Any disputes arising under these terms shall be resolved in the courts located in the State of New York.
Important Disclaimers
Not for emergencies
Our services are not intended for psychiatric emergencies. If you are experiencing a mental health crisis, please contact your local emergency services or a crisis hotline immediately. Our clinicians do not prescribe medication. Eureka Behavioral Health provides evaluation and therapeutic services only.
Scope of services
Eureka Behavioral Health provides virtual behavioral health evaluations, counseling, and guidance. Our services do not replace in-person psychiatric care, medication management, or emergency mental health services. If you require these services, please consult an appropriate provider in your area.
Contact us
If you have any questions about this page, please contact us at info@eurekabehavioralhealth.com.